Welcome to Prolimit Central’s FAQ section! As fellow adventurers, we understand you might have questions before gearing up for your next journey. Below you’ll find answers to our most common inquiries about our premium outdoor gear, fishing equipment, and travel luggage.
About Prolimit Central
What kind of products does Prolimit Central specialize in?
We specialize in high-quality outdoor adventure gear including fishing equipment (rods, reels, accessories), water sports gear (diving, surfing, paddling), sports equipment (golf, tennis, fitness), and premium travel luggage (hardside, softside, wheeled duffles, carry-ons).
Who is the typical Prolimit Central customer?
Our products are designed for outdoor enthusiasts, sports professionals, and travel-savvy explorers who demand reliable equipment for their adventures. Whether you’re a serious angler, a diving enthusiast, or a frequent traveler, we’ve got gear to match your passion.
Product Questions
How do I choose the right fishing rod for my needs?
Our fishing rods vary by material, action, power, and length – all factors that affect performance. Consider your target species, fishing environment, and preferred technique. Need help? Email our gear experts at [email protected] for personalized recommendations.
Are your hardside luggage pieces TSA-approved?
Yes! All our hardside luggage features TSA-approved locks for secure yet convenient travel. Look for the TSA lock icon in product descriptions.
Do you offer size guides for diving equipment?
Absolutely. Each diving product page includes detailed sizing charts. For wetsuits, we recommend measuring your chest, waist, and height for the perfect fit. When in doubt, size up for comfort.
Ordering & Payments
What payment methods do you accept?
We accept all major payment options: Visa, MasterCard, JCB, and PayPal for our global community of adventurers.
Is my payment information secure?
Your security is our priority. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.
Can I change my order after payment?
We process orders quickly to get you adventuring sooner! Contact us immediately at [email protected] if you need to modify an order – we’ll do our best if it hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship worldwide from our Kentucky headquarters! (Excluding some remote areas in Asia – contact us if you’re unsure about your location.)
What are my shipping options?
- Standard Shipping ($12.95): 10-15 business days via DHL/FedEx – perfect for fishing rods, golf clubs, and other specialty gear
- Free Shipping (orders over $50): 15-25 business days via EMS – great for accessories and smaller items when you’re planning ahead
How are fragile items like fishing rods packaged?
We use adventure-ready packaging – reinforced tubes for rods, custom foam inserts for reels, and protective casing for fragile equipment. Your gear arrives ready for action!
Do you handle customs paperwork for international orders?
Yes! We complete all necessary international paperwork so your gear clears customs smoothly. Some countries may charge import duties – check your local regulations.
Returns & Exchanges
What’s your return policy?
We offer a 15-day return window from delivery date. Items must be unused, in original packaging with all tags. Some exclusions apply (see full policy).
How do I return an item?
Email [email protected] within 15 days of delivery with your order number. We’ll provide return instructions and a shipping label (return shipping fees may apply).
What if my gear arrives damaged?
Contact us immediately with photos of the damaged item and packaging. We’ll expedite a replacement or refund – no adventurer should start with compromised equipment!
Contact Information
Still have questions? Our team of fellow outdoor enthusiasts is ready to help!
Email: [email protected]
Address: 1725 Mayo Street, Lexington, KY 40507, USA
We typically respond within 24 hours (except weekends and holidays). For fastest service, include your order number in all communications.
At Prolimit Central, we don’t just deliver packages – we deliver possibilities for your next great adventure.