At Prolimit Central, we stand behind our adventure gear with the same confidence we have in our fishing rods and hardside luggage. If your equipment doesn’t meet your expectations, our straightforward returns process ensures you’re back to your adventures quickly.

Key Points at a Glance

  • Return Window: 15 days from delivery date
  • Condition: Unused with original tags and packaging
  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment
  • Exceptions: Custom fishing gear and personalized items (see details below)

Our Return Process

Step 1: Initiate Your Return

Contact our gear experts within 15 days of receiving your order:

Use this template to ensure we have all needed information:

Subject: Return Request – [Order #12345] Dear Prolimit Central Team, I would like to return/exchange the following item(s) from my order #12345: – Product Name: [e.g., Prolimit Surf Duffel – Blue] – Quantity: [1] – Reason: [Size/Color/Quality/Other] [For exchanges, please specify desired replacement item] I confirm the item(s) are unused, in original packaging with all tags attached. Best regards, [Your Full Name] [Your Contact Number]

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

  • Return Merchandise Authorization (RMA) number
  • Prepaid return label (for US customers)
  • International return address instructions

Step 3: Package & Ship

Pack items securely in original packaging (or equivalent protection) and include:

  • Completed return form (included in your original shipment)
  • RMA number clearly visible on the package

Return Address:
Prolimit Central Returns
1725 Mayo Street
Lexington, KY 40507

Step 4: Refund Processing

Once received at our warehouse:

  • Inspection: 1-2 business days
  • Refund processing: 3-5 business days
  • Notification: Email confirmation when complete

Refund Details

Your refund will be issued to your original payment method:

  • Credit Cards: 3-10 business days (varies by bank)
  • PayPal: Typically within 24 hours

Note: Original shipping fees are non-refundable except for defective items.

Exchange Policy

For size or color exchanges:

  1. Follow standard return process
  2. Specify replacement item in your request
  3. We’ll ship the new item once return is received

Expedited exchange shipping available for $9.95 (contact us for details).

Non-Returnable Items

To ensure safety and quality, these adventure essentials cannot be returned:

  • Custom Fishing Gear: Rods with personalized specifications
  • Personalized Equipment: Items with custom engraving
  • Diving Gear: Used wetsuits and safety equipment
  • Clearance Items: Marked “Final Sale”

Damaged or Defective Items

If your adventure gear arrives damaged:

  1. Contact us within 48 hours of delivery
  2. Include photos of the damage and packaging
  3. We’ll arrange free return shipping and expedited replacement

Adventure-Ready Guarantee

We test every duffle, fishing reel, and piece of luggage to withstand real adventures. If your gear fails under normal use within the first year, contact us about our warranty program at [email protected].

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Use the carrier of your choice (DHL/FedEx recommended)
  • Mark package as “Returned Goods” to avoid customs fees
  • Refunds processed in USD (exchange rates may apply)

Questions? Our gear experts are ready to help at [email protected] or +1 (859) 555-PROLIMIT.

Prolimit Central – Equipping Your Adventures with Confidence Since [Year]