Shipping Policy

At Prolimit Central, we’re committed to getting your adventure gear to you quickly and ensuring you’re completely satisfied with every purchase. Whether you’re gearing up for fishing, diving, or your next trip with our durable luggage, we’ve got you covered with transparent shipping and hassle-free returns.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

International Shipping

For international orders:

• All shipments include tracking
• Customers are responsible for any customs fees, taxes, or import duties
• Please ensure your shipping address is complete and accurate

Returns & Exchanges

We stand behind our adventure gear with the same confidence we have in our fishing rods and hardside luggage. If your equipment doesn’t meet your expectations, our straightforward returns process ensures you’re back to your adventures quickly.

Key Points at a Glance

• Return Window: 15 days from delivery date
• Condition: Unused with original tags and packaging
• Processing Time: 3-5 business days after receipt
• Refund Method: Original payment method

Our Return Process

Step 1: Initiate Your Return

Contact our gear experts within 15 days of receiving your order:

Email: [email protected]
Subject Line: “Return Request – [Your Order Number]”

Use this template to ensure we have all needed information:

Step 2: Receive Return Authorization

Within 24 business hours, we’ll email you:

• Return Merchandise Authorization (RMA) number
• Prepaid return label (for US customers)
• International return address instructions

Step 3: Package & Ship

Pack items securely in original packaging (or equivalent protection) and include:

• Completed return form (included in your original shipment)
• RMA number clearly visible on the package

Return Address:
Prolimit Central Returns
1725 Mayo Street
Lexington, KY 40507

Step 4: Refund Processing

Once received at our warehouse:

• Inspection: 1-2 business days
• Refund processing: 3-5 business days
• Notification: Email confirmation when complete

Refund Details

Your refund will be issued to your original payment method:

• Credit Cards: 3-10 business days (varies by bank)
• PayPal: Typically within 24 hours

Note: Original shipping fees are non-refundable except for defective items.

Exchange Policy

For size or color exchanges:

• Follow standard return process
• Specify replacement item in your request
• We’ll ship the new item once return is received
• Expedited exchange shipping available for $9.95 (contact us for details)

Non-Returnable Items

To ensure safety and quality, these adventure essentials cannot be returned:

• Custom Fishing Gear: Rods with personalized specifications
• Personalized Equipment: Items with custom engraving
• Diving Gear: Used wetsuits and safety equipment
• Clearance Items: Marked “Final Sale”

Damaged or Defective Items

If your adventure gear arrives damaged:

• Contact us within 48 hours of delivery
• Include photos of the damage and packaging
• We’ll arrange free return shipping and expedited replacement

International Returns

For customers outside the U.S.:

• Return shipping costs are the customer’s responsibility
• Use the carrier of your choice (DHL/FedEx recommended)
• Mark package as “Returned Goods” to avoid customs fees
• Refunds processed in USD (exchange rates may apply)

Questions?

Our gear experts are ready to help at [email protected] or +1 (859) 555-PROLIMIT.

Prolimit Central – Equipping Your Adventures with Confidence Since [Year]